What Can a Virtual Assistant Do?
Virtual assistants on Orca cover eight core service categories — from email and calendar management to customer support, bookkeeping, and content. Browse below to find the service type that matches your delegation needs.
Email & Calendar Management
Reclaim hours every week by having a VA own your inbox and calendar. They triage, respond, schedule, and keep you focused on high-value work.
- ✓Inbox triage and labelling
- ✓Drafting and sending replies
- ✓Meeting scheduling and confirmations
- ✓Calendar blocking and optimisation
- ✓Follow-up tracking
- ✓Newsletter and subscription management
Customer Support
Give customers fast, consistent answers — without doing it yourself. VAs handle your full support stack across channels.
- ✓Zendesk / Freshdesk / Intercom management
- ✓Live chat coverage
- ✓Returns and dispute resolution
- ✓FAQ and help doc updates
- ✓Escalation triage
- ✓Customer satisfaction follow-up
Operations & Admin
Get reliable, structured operational support without hiring a full-time ops person. VAs handle the administrative layer so leadership can move faster.
- ✓SOP writing and documentation
- ✓Project coordination and task tracking
- ✓Data entry and database maintenance
- ✓Supplier and vendor communications
- ✓Invoice processing and expense tracking
- ✓Internal reporting
Social Media & Content
Stay visible and consistent online without doing every piece of execution yourself. VAs handle scheduling, engagement, and content logistics.
- ✓Content scheduling (Buffer, Later, Hootsuite)
- ✓Caption writing and hashtag research
- ✓Community moderation and DM management
- ✓Repurposing blog posts into social content
- ✓Analytics reporting
- ✓Influencer and partnership outreach
Research & Data
Get structured research delivered without spending your own time on it. VAs collect, format, and summarise information to your spec.
- ✓Market and competitor research
- ✓Lead research and list building
- ✓Product and pricing research
- ✓Industry news monitoring
- ✓Survey creation and data collection
- ✓Report and presentation preparation
Bookkeeping & Finance Admin
Keep your financials clean and current without hiring a full-time bookkeeper. Finance-specialist VAs handle the day-to-day numbers layer.
- ✓Invoice creation and tracking
- ✓Expense categorisation and reconciliation
- ✓Accounts payable / receivable tracking
- ✓Bank reconciliation
- ✓Payroll support
- ✓QuickBooks / Xero data entry
CRM & Sales Support
Keep your pipeline clean and your contacts current. VAs handle the CRM administration so your sales team can focus on closing.
- ✓CRM data entry and updates (HubSpot, Salesforce)
- ✓Lead qualification and list hygiene
- ✓Follow-up sequence management
- ✓Meeting prep and note-taking
- ✓Proposal and contract formatting
- ✓Sales reporting
Content Writing & Editing
Produce consistent, well-edited content without doing every draft yourself. VAs help with the written layer of your marketing, communication, and documentation.
- ✓Blog post drafting and editing
- ✓Email newsletter writing
- ✓Product descriptions
- ✓LinkedIn posts and thought leadership content
- ✓Proofreading and copy editing
- ✓Internal documentation writing
Ready to hire a VA for these services?
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Common Questions
What is the most common thing founders hire VAs for?
Email and calendar management is the most common first delegation for founders on Orca. Most report reclaiming 10–15 hours a week once their VA owns their inbox and schedule.
Can one VA do multiple types of work?
Yes — many VAs on Orca are generalists who handle admin, email, and research. However, specialist VAs (e.g. bookkeeping or senior executive assistance) typically focus on one area. Check each profile's listed skills and categories to see what they cover.
Do I need to train my VA?
Some onboarding is normal — sharing SOPs, tools access, and your preferences. Experienced VAs on Orca (3–7+ years) typically need less hand-holding and ask the right questions upfront. Budget 2–4 hours for onboarding in the first week.
How do I know if a VA has experience in a specific tool (e.g. Zendesk, HubSpot)?
VA profiles on Orca list specific tools under their skills section. You can filter profiles by skill keyword in the directory, or ask directly in your first message.
Find a VA for Your Exact Needs
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