Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Orca (“we,” “us,” or “our”) collects, uses, and protects information when you use the Orca platform at orcarw.com (the “Platform”).

Orca is a marketplace platform where independent virtual assistants create profiles and entrepreneurs or businesses browse and connect with them directly. By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

  • Account information: name, email address, and password when you create an account.
  • Profile information: professional details, skills, availability, working region, primary language, profile photo, and other information you choose to add to your profile.
  • Communications: messages sent through the Platform’s messaging system.
  • Payment information: billing details required to process transactions. Payment processing is handled by third-party providers; we do not store full payment card details.

1.2 Information Collected Automatically

  • Usage data: pages visited, features used, and interactions with the Platform.
  • Device information: browser type, operating system, and device identifiers.
  • Log data: IP address, access times, and referring URLs.
  • Cookies: small data files stored on your device to maintain session state and improve your experience. See Section 6 below.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Platform.
  • Create and manage your account.
  • Display your profile to other users (for virtual assistant profiles).
  • Facilitate communication between users.
  • Process transactions and send related notices.
  • Send service-related updates and notifications.
  • Monitor for security issues and enforce our Terms of Service.
  • Analyze usage patterns to improve the Platform experience.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • With other users: profile information you make public is visible to other Platform users.
  • Service providers: we work with third-party providers for hosting, analytics, payment processing, and email delivery. These providers access your data only to perform services on our behalf.
  • Legal requirements: we may disclose information if required by law, regulation, or legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes).

5. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

The Platform uses cookies and similar technologies to maintain your session, remember preferences, and understand how the Platform is used. You can manage cookie preferences through your browser settings, though disabling cookies may affect Platform functionality.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing activities.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at the address below.

8. International Data Transfers

Orca operates globally and your information may be stored and processed in countries other than your own. By using the Platform, you consent to the transfer of your information to these countries.

9. Children’s Privacy

The Platform is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date.

11. Contact

If you have questions about this Privacy Policy or your personal data, please contact us at: [email protected]