Hire a Customer Support VAInbox & Tickets. Direct Hire.
Scale first-line support without hiring a full in-house team. Orca VAs handle live chat, helpdesk tickets, FAQ updates, and order status lookups with tools like Zendesk, Intercom, and Freshdesk.
- Helpdesk and live chat experience
- English and multilingual support options
- Rates visible before you message
- Zero Orca commission on VA earnings
Typical customer support virtual assistant rates: $10–$25/hr · No Orca commission
Common tasks to delegate
Featured assistants on Orca
Published profiles with skills, rates, and availability — always visible to search engines.
Dexter J.
Reliable Philippines VA | 3+ Yrs Mastering Email, Scheduling & Support for Busy US Pros – $4-8/hr
Email & Inbox ManagementCalendar Management & SchedulingData Entry & Database ManagementPhilippines · English, Tagalog
20 hrs/week · $4-8/hr
Pat •••
Oracle ops pro (6+ yrs) scaling high-growth startups | Inbox zero, CRM mastery, ops automation
AdministrationOperationsCustomer support8+ years · Philippines · English, Tagalog
60 hrs/week · $15-35/hr
Pamela R.
Customer service professional with 12 years of experience delivering reliable, efficient, and stress-free support.
Time-zone handlingTicket handlingLive chat12+ years · Philippines · English, Tagalog
40 hrs/week · $6-9/hr
Laura A.
Operations & Service Coordinator | High-Volume Scheduling, CRM & Workflow Management
Email triageDrafting repliesFollow-up sequences9+ years · United States · English
30 hrs/week · 20
Adrian V.
Mostly i'm a trained technical support that assist end users over the phone, Email and remote session. Also have background as a Process Trainer for Sales And a Customer service.
Philippines · English
20 hrs/week · $3/hr
Ariel M.
30+ Yr VA Pro: Inbox Zero, CRM Magic, Social Growth & Ops for Solos, Ecom & Coaches
Email triageDrafting repliesFollow-up sequences30+ years · United States · English
40 hrs/week · $25-35
FAQ
Can a VA use our helpdesk?
Most support VAs are comfortable with Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot. Check tool skills on profiles before messaging.
How much does a support VA cost?
Customer support VAs on Orca typically charge $10–$25/hour depending on hours, channels, and complexity. Rates are listed on every profile.
Can they work in our timezone?
Yes. Filter by availability and language, then confirm coverage hours in your first structured inquiry.
How is this different from a BPO?
You hire one dedicated assistant who learns your product and tone — not a rotating call-center queue. No agency management fee on Orca.
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