Hire a Customer Support VAInbox & Tickets. Direct Hire.
Scale first-line support without hiring a full in-house team. Orca VAs handle live chat, helpdesk tickets, FAQ updates, and order status lookups with tools like Zendesk, Intercom, and Freshdesk.
- Helpdesk and live chat experience
- English and multilingual support options
- Rates visible before you message
- Zero Orca commission on VA earnings
Already know you want to hire? Sign up as a client — then message VAs and start a $30 trial from Engagements.
Typical customer support virtual assistant rates: $10–$25/hr · No Orca commission
Common tasks to delegate
Featured assistants on Orca
Published profiles with skills, rates, and availability — always visible to search engines.
Ma B.
Reliable Support. Exceptional Results.
Drafting repliesFollow-up sequencesTime-zone handlingPhilippines · English
20 hrs/week · $8–12/hr
Jovelle M.
Jovelle — Empathetic and highly communicative Customer Support & Appointment Setter with 6 years of experience providing exceptional support across voice, chat,
Email triageDrafting repliesFollow-up sequences7+ years · Philippines · English
40 hrs/week · $8–12/hr
Shaun B.
Confident and tech-savvy Real Estate graduate with hands-on experience supporting property sales and virtual office operations. Skilled in CRM tools, social med
Calendar ManagementInbox ManagementSocial media management1+ years · Philippines · English
20 hrs/week · £10/hr
Ariel M.
30+ Yr VA Pro: Inbox Zero, CRM Magic, Social Growth & Ops for Solos, Ecom & Coaches
Email triageDrafting repliesFollow-up sequences30+ years · United States · English
40 hrs/week · $25-35
Laura A.
Operations & Service Coordinator | High-Volume Scheduling, CRM & Workflow Management
Email triageDrafting repliesFollow-up sequences9+ years · United States · English
30 hrs/week · 20
Cassandra Q.
Calendar and meeting coordinator handling all time zones
Calendar managementMeeting coordinationTime-zone handlingPhilippines · English
10 hrs/week · $12–18/hr
FAQ
Can a VA use our helpdesk?
Most support VAs are comfortable with Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot. Check tool skills on profiles before messaging.
How much does a support VA cost?
Customer support VAs on Orca typically charge $10–$25/hour depending on hours, channels, and complexity. Rates are listed on every profile.
Can they work in our timezone?
Yes. Filter by availability and language, then confirm coverage hours in your first structured inquiry.
How is this different from a BPO?
You hire one dedicated assistant who learns your product and tone — not a rotating call-center queue. No agency management fee on Orca.
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