VB
Valjaylyn Belarmino
Ecommerce Operations Specialist | Turning store backend chaos into streamlined daily sales for Shopify.
Philippines·Asia/Manila·English
5+ years experience✓ Replies within 24hAsync-first
Who I Help
E-commerce store ownersSaaS startupsOnline course creatorsDigital product sellersSubscription brandsSmall business teamsDTC brand foundersShopify store ownersAmazon FBA sellersMulti-channel online retailers
Typical Outcomes
- ✓ Tickets resolved same-day
- ✓ Live chat response under 60s
- ✓ Knowledge base updated weekly
- ✓ CSAT scores above 95%
- ✓ Support backlog cleared daily
- ✓ 99%+ order processing accuracy
- ✓ Zero unfulfilled orders at end of day
- ✓ Refund/exchange processing under 24h
- ✓ 10+ hours saved per week on store ops
- ✓ Inventory discrepancies reduced
Tools I Use
IntercomZendeskHelp ScoutExcelGoogle SheetsAirtableWordPressWebflowGitHubShopifyGorgiasKlaviyoWooCommerce
Best Fit For
Customer SupportData EntryWeb Development
Skills
Ticket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingWordPress editsHTML/CSS tweaksBug fixesShopify order opsShopify store managementorder processingInventory managementE-commerce customer serviceProduct listing optimizationOrder fulfillment & tracking
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Rate
$25–40/hr
Availability
20 hrs/week
Fee shown at checkout
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