Sittie Jehanna

Customer support pro handling tickets, chat & data entry

Philippines·Asia/Shanghai·English, Tagalog·Website

3+ years experienceWithin 24h responseCalls OKNDA-ready2FA-ready

Who I Help

E-commerce store ownersSaaS startupsOnline coachesSmall business ownersDigital product sellersGrowing startups

Typical Outcomes

✓ Tickets cleared same-day
✓ Live chats answered in minutes
✓ Knowledge base kept current
✓ Issues resolved on first contact
✓ Support inbox at zero daily
✓ Customer satisfaction

Tools I Use

ExcelGoogle SheetsGoogle CalendarCalendlyGmailSlackTrello

How I Take Tasks

EmailSlackTrello

Best Fit For

Customer SupportData EntryCalendar & SchedulingInbox & Email

Skills

Ticket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingCalendar managementMeeting coordinationTime-zone handlingEmail triageDrafting repliesFollow-up sequencesInbox zero

Rate

$4/hr

Availability

40 hrs/week

Working hours

5pm - 1am

Minimum

160 hrs/month

Commission-free