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SA
Sheila Mae Alderosa
Customer support pro with fast replies
Philippines·America/New_York·English
5+ years experience✓ Replies within 24hAsync-first
Who I Help
E-commerce store ownersSaaS company foundersOnline business teamsSmall business ownersDigital product creatorsCustomer support leads
Typical Outcomes
- ✓ Tickets resolved same-day
- ✓ Live chat response under 60s
- ✓ Knowledge base expanded weekly
- ✓ CSAT above 90% maintained
- ✓ Zero-ticket backlog daily
Tools I Use
IntercomZendeskHelp ScoutHubSpotSalesforcePipedriveGmailOutlookSuperhumanGoogle CalendarCalendlyCal.comExcelGoogle SheetsAirtable
Best Fit For
Customer SupportCRM & LeadsInbox & EmailCalendar & SchedulingData Entry
Skills
Ticket handlingLive chatKnowledge base writingCRM hygieneLead enrichmentCold outreachEmail triageDrafting repliesFollow-up sequencesInbox zeroCalendar managementMeeting coordinationTime-zone handlingSpreadsheet managementData cleanupList building
Free · no credit cardAvg reply under a day
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Rate
$4-$6/hr
Availability
40 hrs/week
Fee shown at checkout
Free · under 60s · no card · message after signup
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