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Shane Gracelle Sansan
E-commerce Customer Support Specialist | Fast Email & Chat Responses | Order Management & Refunds
Philippines·Asia/Shanghai·English
✓ Replies within 24hAsync-first
Who I Help
Busy executivesSmall business ownersOnline entrepreneursReal estate agentsMarketing consultantsFreelance professionals
Typical Outcomes
- ✓ Emails triaged within hours
- ✓ Replies drafted and sent promptly
- ✓ Follow-ups executed on schedule
- ✓ Response time under 4 hrs
Tools I Use
GmailOutlookZendeskExcelGoogle SheetsGorgiasShopifyShipStationOlarkBrightpearlAmeriCommerce
Best Fit For
Inbox & EmailCustomer SupportData Entry
Skills
Email triageDrafting repliesFollow-up sequencesInbox zeroTicket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingEmail & Chat SupportReturnsRefunds & ReplacementsEscalation ManagementAdministrative TasksWritten Communication
Free · no credit cardAvg reply under a day
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Rate
$10-12/hr
Availability
40 hrs/week
Fee shown at checkout
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