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SA
Shami Arcega
Customer support pro with fast replies
Philippines·Asia/Manila·English
10+ years experience✓ Replies within 24hAsync-first
Who I Help
SaaS companiesOnline retailersSubscription businessesDigital product creatorsTechOnline buyers
Typical Outcomes
- ✓ Live chat replies under 60s
- ✓ Knowledge base cutting tickets 30%
- ✓ First-contact resolution at 95%
- ✓ Zero backlog maintained
Tools I Use
ZendeskAC3AWSContracEinstein
Best Fit For
Customer Support
Skills
Ticket handlingLive chatKnowledge base writing
Free · no credit cardAvg reply under a day
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Rate
$8–12/hr
Availability
30 hrs/week
Fee shown at checkout
Free · under 60s · no card · message after signup
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