RC

Rovi Rose Cabanes

Customer support pro with fast replies for healthcare institution/providers, financial services, and to other types/kinds of business.

Philippines·United States of America·English

Done-for-you · $49 flat

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7+ years experience✓ Replies within 24hAsync-first

Who I Help

Concentrix - Walmart.comIqor Philippines - Conn's Home PlusIqor Philippines - Sallie Mae PrivateGenpact Services LLC - Synchrony Bank Financial ServicesOptum Global Solutions - United Healthcare Group

Typical Outcomes

  • ✓ Tickets resolved same-day
  • ✓ Knowledge base cut tickets 25%
  • ✓ CSAT scores above 4.8/5
  • ✓ Zero backlog maintained weekly
  • ✓ First Call Resolution
  • ✓ 50 Inbound calls a day

Tools I Use

ZendeskUnited Healthcare PortalsPegasus/MaestroGenesysCitrixAvayaXOracleSafeRide/UrideIcue (a EHR/EMR tool)SalesForce

Best Fit For

Customer Support

Skills

Ticket handlingConflict ResolutionProcess OptimizationClient/Customer CommunicationCustomer ServiceCustomer SupportCollections
Free · no credit cardAvg reply under a day

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Rate

$5-6/hr

Availability

40 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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