PR
Pinky Reovoca
Inbox-zero specialist streamlining email for busy founders
Philippines·Asia/Shanghai·English-Tagalog
3+ years experienceWithin 24h responseAsync-first
Who I Help
E-commerce brandsSaaS startupsOnline coachesDigital agenciesSubscription businessesStartup foundersE-commerce store ownersSaaS product teamsOnline course creatorsDigital marketing agencies
Typical Outcomes
- ✓ Same-day ticket resolution
- ✓ Live chat response under 60s
- ✓ Knowledge base always current
- ✓ 95%+ CSAT maintained
- ✓ Escalations reduced 30%
- ✓ Inbox zero maintained daily
- ✓ Response time under 2hrs
- ✓ Knowledge base updated weekly
- ✓ Conflicts de-escalated 100%
- ✓ Tickets prioritized & closed fast
Tools I Use
IntercomZendeskHelp ScoutGmailOutlookSuperhumanFreshdeskSalesforce Service CloudLiveChatGorgias
Best Fit For
Customer Support
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroActive ListeningEmpathetic CommunicationIssue TroubleshootingConflict De-escalationTicket PrioritizationMultichannel Response HandlingKnowledge Base UpdatingEscalation ProceduresFollow-up Documentation
Rate
15
Availability
40 hrs/week
Commission-free