PL

Paul Leonardo

Paul — customer service for de-escalation.

Philippines·America/New_York·English

Done-for-you · $49 flat

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10+ years experience✓ Replies within 24hAsync-first

Who I Help

E-commerce brandsTech startupsOnline retailersDigital agenciesSubscription businesses

Typical Outcomes

  • ✓ 10+ years zero missed SLAs
  • ✓ De-escalate customer issues
  • ✓ Applied Empathy & Active Care to customer handling

Tools I Use

Google WorkspaceMicrosoft Word and PowerPointSalesforceIntercomZendeskHelp Scout

Best Fit For

Customer Support

Skills

Ticket handlingLive chatKnowledge base writingCustomer Service Retention
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Rate

$8–12/hr

Availability

40 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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