PB
Patricia Baraquel
Email Marketing & CRM Specialist focused on growth and retention.
Philippines·Asia/Manila·English, Filipino
10+ years experience✓ Replies within 24hAsync-first
Who I Help
SaaS startupsE-commerce brandsTech companiesOnline retailersSupport teamsDigital agencies
Typical Outcomes
- ✓ Tickets resolved same-day
- ✓ Live chat CSAT above 95%
- ✓ Knowledge base cuts repeats 40%
- ✓ Zero backlog maintained daily
- ✓ Organized Inboxes
- ✓ Clean CRM Systems
- ✓ Automated Workflows
- ✓ Email Campaign Management
- ✓ Customer Retention
- ✓ Process Documentation
Tools I Use
ZendeskGmailOutlookHubSpotSalesforceKlaviyoIterableMailjetMailchimpTrelloNotionAsanaGoogle WorkspaceCanva
Best Fit For
Customer SupportInbox & EmailCRM & Leads
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroCRM hygieneLead enrichmentCold outreachEmail MarketingCRMEscalationOperations SupportEmail AutomationLifecycle Marketing
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Rate
$10-15/hr
Availability
20 hrs/week
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