Patricia Baraquel

Email Marketing & CRM Specialist focused on growth and retention.

Philippines·Asia/Manila·English, Filipino

10+ years experienceWithin 24h responseAsync-first

Who I Help

SaaS startupsE-commerce brandsTech companiesOnline retailersSupport teamsDigital agencies

Typical Outcomes

✓ Tickets resolved same-day
✓ Live chat CSAT above 95%
✓ Knowledge base cuts repeats 40%
✓ Zero backlog maintained daily
✓ Organized Inboxes
✓ Clean CRM Systems
✓ Automated Workflows
✓ Email Campaign Management
✓ Customer Retention
✓ Process Documentation

Tools I Use

ZendeskGmailOutlookHubSpotSalesforceKlaviyoIterableMailjetMailchimpTrelloNotionAsanaGoogle WorkspaceCanva

Best Fit For

Customer SupportInbox & EmailCRM & Leads

Skills

Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroCRM hygieneLead enrichmentCold outreachEmail MarketingCRMEscalationOperations SupportEmail AutomationLifecycle Marketing

Rate

$10-15/hr

Availability

20 hrs/week

Commission-free