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Merry Grace Ludovica

HIPAA Certified Virtual Assistant, Customer support, Data management & Administrative Support

Philippines·Asia/Manila·English

Done-for-you · $49 flat

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2+ years experience✓ Replies within 24hAsync-firstNDA-ready2FA-ready

Who I Help

Medical providersBusiness owners

Typical Outcomes

  • ✓ 95% first-contact resolution
  • ✓ Zero ticket backlog maintained
  • ✓ CSAT scores above 4.7
  • ✓ Data accuracy
  • ✓ Organized documents
  • ✓ Complete Data tracking
  • ✓ Accurate Benefit Information
  • ✓ Seamless process

Tools I Use

ZendeskExcelGoogle SheetsCanvaNextgeneClinical WorksMedcloudSalesforceGo High LevelSlackGoogle workspaceInsurance PortalsWaystar

How I Take Tasks

EmailSlackGoogle ChatWhat's AppZoom

Best Fit For

Customer SupportData EntryDesign

Skills

Ticket handlingLive chatSpreadsheet managementData cleanupSlide designSocial graphicsHandling Medical RecordsPhone supportInsurance verificationSchedulingGoogle drive management
Free · no credit cardAvg reply under a day

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Rate

$8–12/hr

Availability

30 hrs/week

Minimum

50

Commission-free

Free · under 60s · no card · message after signup

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