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MF
Melvin Fabra
Executive assistant for growing teams
Philippines·Asia/Manila·English
4+ years experience✓ Same-day repliesAsync-first
Who I Help
SaaS product teamsOnline course creatorsSmall business ownersTech startupsDigital service providers
Typical Outcomes
- ✓ Tickets resolved same-day
- ✓ Live chat response under 60s
- ✓ Knowledge base expanded 50+ articles
- ✓ 95%+ CSAT maintained
- ✓ 4 years zero escalations
Tools I Use
IntercomZendeskHelp ScoutGmailOutlookSuperhumanExcelGoogle SheetsAirtable
Best Fit For
Customer SupportInbox & EmailData Entry
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroSpreadsheet managementData cleanupList building
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Rate
$12–18/hr
Availability
25 hrs/week
Fee shown at checkout
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