MA
Matthew Alexander
Customer Support and Travel Guru that Cares About Client Satisfaction
United States·America/New_York·English
AI Scout Concierge — $49
Orca interviews you, tests matched VAs, and delivers a ranked shortlist. Send structured inquiries to a few best responders to improve your odds.
8+ years experience✓ Replies within 24hAsync-first
Who I Help
E-commerce store ownersSaaS support teamsOnline course creatorsSubscription brandsDigital agenciesTech startupsDigital Nomads
Typical Outcomes
- ✓ Same-day ticket resolution
- ✓ Knowledge base cutting tickets 40%
- ✓ Zero backlog maintained
- ✓ 98%+ CSAT scores
Tools I Use
IntercomZendeskHelp ScoutGmailOutlookGoogle CalendarCalendlyCal.comFreshdeskRe:Amaze
Best Fit For
Customer SupportInbox & EmailCalendar & Scheduling
Skills
Ticket handlingLive chatEmail triageDrafting repliesFollow-up sequencesInbox zeroTravelFighting ChargebacksFraud ClaimsCalendar managementMeeting coordinationTime-zone handlingAccessible TravelAdvocacy
Complete your structured inquiry
VAs reply much faster when you include task, hours, and timeline.
Hi Matthew! I'm interested in working with you.
I'd love to learn more about your availability.
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Rate
$22-25/hr
Availability
40 hrs/week
Commission-free