MA

Matthew Alexander

Customer Support and Travel Guru that Cares About Client Satisfaction

United States·America/New_York·English

Done-for-you · $49 flat

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8+ years experience✓ Replies within 24hAsync-first

Who I Help

E-commerce store ownersSaaS support teamsOnline course creatorsSubscription brandsDigital agenciesTech startupsDigital Nomads

Typical Outcomes

  • ✓ Same-day ticket resolution
  • ✓ Knowledge base cutting tickets 40%
  • ✓ Zero backlog maintained
  • ✓ 98%+ CSAT scores

Tools I Use

IntercomZendeskHelp ScoutGmailOutlookGoogle CalendarCalendlyCal.comFreshdeskRe:Amaze

Best Fit For

Customer SupportInbox & EmailCalendar & Scheduling

Skills

Ticket handlingLive chatEmail triageDrafting repliesFollow-up sequencesInbox zeroTravelFighting ChargebacksFraud ClaimsCalendar managementMeeting coordinationTime-zone handlingAccessible TravelAdvocacy
Free · no credit cardAvg reply under a day

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Rate

$22-25/hr

Availability

40 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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