MC

Marvin Cruz

Marvin — customer support and operations specialist

Philippines·Asia/Manila·English

Done-for-you · $49 flat

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6+ years experience✓ Replies within 24hCalls OKNDA-ready

Who I Help

E-commerce store ownersStartup support teamsHealthcare teams

Typical Outcomes

  • ✓ Tickets resolved same-day
  • ✓ Live chat under 60s response
  • ✓ Knowledge base cuts tickets 25%
  • ✓ Zero backlog maintained
  • ✓ CSAT above 95%

Tools I Use

ZendeskGoogle CalendarCalendlyGoogleNotionSheetsAsanaExcelGoogle SheetsAirtableGmailOutlook

Best Fit For

Customer SupportCalendar & SchedulingResearch & ReportingProject CoordinationData EntryCRM & LeadsInbox & Email

Skills

Ticket handlingLive chatKnowledge base writingCalendar managementMeeting coordinationTime-zone handlingReportingStatus updatesSprint planningSpreadsheet managementData cleanupList buildingCRM hygieneCold outreachEmail triageDrafting repliesFollow-up sequencesInbox zero
Free · no credit cardAvg reply under a day

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Rate

1500

Availability

40 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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