MA
Mark Edward Alfonso
Operations & Team Management Professional | Process Builder | Quality & Performance Leader
Philippines·Asia/Manila·English, Tagalog
10+ years experience✓ Replies within 24hAsync-firstNDA-ready
Who I Help
E-commerce brandsSaaS startupsOnline coachesCourse creatorsDigital agenciesMembership sites
Typical Outcomes
- ✓ 95% same-day ticket resolution
- ✓ Live chat replies under 60 seconds
- ✓ Knowledge base slashing repeat tickets 30%
- ✓ CSAT scores steady at 4.9/5
- ✓ Zero backlog maintained daily
- ✓ Inbox zero maintained daily
- ✓ 99% data accuracy delivered
- ✓ Queries resolved under 4 hrs
- ✓ Follow-ups 100% tracked
Tools I Use
IntercomZendeskHelp ScoutGmailOutlookSuperhumanExcelGoogle SheetsAirtable
How I Take Tasks
EmailSlackLoomTrelloNotion
Best Fit For
Customer SupportInbox & EmailData EntryCalendar & SchedulingSocial Media
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroSpreadsheet managementData cleanupList building
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Rate
12
Availability
40 hrs/week
Fee shown at checkout
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