MA
Mark Edward Alfonso
Operations & Team Management Professional | Process Builder | Quality & Performance Leader
Philippines·Asia/Manila·English, Tagalog
10+ years experienceWithin 24h responseAsync-firstNDA-ready
Who I Help
E-commerce brandsSaaS startupsOnline coachesCourse creatorsDigital agenciesMembership sites
Typical Outcomes
- ✓ 95% same-day ticket resolution
- ✓ Live chat replies under 60 seconds
- ✓ Knowledge base slashing repeat tickets 30%
- ✓ CSAT scores steady at 4.9/5
- ✓ Zero backlog maintained daily
Tools I Use
IntercomZendeskHelp ScoutGmailOutlookSuperhumanExcelGoogle SheetsAirtable
How I Take Tasks
EmailSlackLoomTrelloNotion
Best Fit For
Customer SupportInbox & EmailData Entry
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroSpreadsheet managementData cleanupList building
Rate
12
Availability
40 hrs/week
Commission-free