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MG
Mark Clemen Galvez
Customer Care Specialist | Technical Support | Case Manager and Escalations
Philippines·Asia/Shanghai·English
5+ years experience✓ Replies within 24hAsync-first
Who I Help
B2B Customer Support
Typical Outcomes
- ✓ Good Communication Skills
- ✓ CRM always pristine and up-to-date
- ✓ Leads enriched and followed up
- ✓ Meetings scheduled across time zones
- ✓ Books reconciled monthly
- ✓ Inbox zero maintained daily
Tools I Use
Help ScoutGmailOutlookHubSpotSalesforcePipedriveGoogle CalendarCalendlyExcelGoogle SheetsTeamViewerAtlasSamson
Best Fit For
Customer SupportInbox & EmailBookkeepingCRM & LeadsCalendar & SchedulingData Entry
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroInvoicingExpense trackingReconciliationCRM hygieneLead enrichmentCold outreachCalendar managementMeeting coordinationTime-zone handlingData cleanupGmeet
Free · no credit cardAvg reply under a day
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Rate
$12–18/hr
Availability
40 hrs/week
Fee shown at checkout
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