Maria Nova Firmeza

General Virtual Assistant (GVA) Training Neo VA Training & Certification Department | 2026 Trained in email and calendar management, including scheduling, inbox organization, and appointment setting Hands-on experience with administrative tools such as Google Workspace, Microsoft Office, and task management platforms Performed data entry, web research, and database management with accuracy and efficiency Assisted in social media management, including content scheduling, basic graphics (Canva), and engagement Supported customer service tasks via email, chat, and phone handling Developed skills in file organization, document preparation, and reporting Managed inbound and outbound communications professionally across multiple platforms Assisted in client onboarding, lead generation, and general administrative support Applied time management, attention to detail, and confidentiality in all tasks