Kim Lanic

Creator Manager | Experienced Walmart, Amazon, eBay, & Tiktok Shop Specialist | General VA | Quality Analyst

Philippines·Asia/Shanghai·English, Tagalog

5+ years experienceWithin 24h responseAsync-first

Who I Help

E-commerce brandsSaaS startupsOnline coachesDigital agenciesSubscription servicesTech founders

Typical Outcomes

✓ Same-day ticket resolution
✓ Live chat satisfaction at 98%
✓ Knowledge base cuts queries 30%
✓ Response time under 1 hour
✓ 5 years zero escalations

Tools I Use

IntercomZendeskExcelGoogle SheetsAirtableGoogleNotionSheetsHubSpotSalesforcePipedriveGmailOutlookSuperhumanAsanaClickUpTrelloGo High Level

Best Fit For

Customer SupportData EntryResearch & ReportingCRM & LeadsInbox & EmailProject Coordination

Skills

Ticket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingWeb researchCompetitor analysisReportingCRM hygieneLead enrichmentCold outreachEmail triageDrafting repliesFollow-up sequencesInbox zeroTask trackingStatus updatesSprint planning

Rate

$6-$10/hr

Availability

40 hrs/week

Commission-free