JD
Jules De Castro
Do it now or never
Philippines·Asia/Manila
Profile Complete
80%
10+ years experienceWithin 24h responseAsync-first
Who I Help
E-commerce brandsSaaS startupsOnline retailersTech companiesDigital agenciesSubscription businesses
Typical Outcomes
- ✓ Live chats answered in under 60s
- ✓ Tickets resolved same-day at 95%+
- ✓ Knowledge base cuts repeat queries 30%
- ✓ Daily queue cleared to inbox zero
- ✓ 10 years zero SLA misses
Tools I Use
IntercomZendeskGmailOutlookGoogle CalendarCalendly8x8DialpadReamazeSalesforceFreshdeskSlackExcelGoogle Sheets
Best Fit For
Customer SupportInbox & EmailCalendar & SchedulingData Entry
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroCalendar managementMeeting coordinationTime-zone handlingSpreadsheet managementData cleanupList building
Rate
8
Availability
40 hrs/week
Commission-free