JD

Jules De Castro

Do it now or never

Philippines·Asia/Manila

AI Scout Concierge — $49

Orca interviews you, tests matched VAs, and delivers a ranked shortlist. Send structured inquiries to a few best responders to improve your odds.

10+ years experienceReplies within 24hAsync-first

Who I Help

E-commerce brandsSaaS startupsOnline retailersTech companiesDigital agenciesSubscription businesses

Typical Outcomes

  • Live chats answered in under 60s
  • Tickets resolved same-day at 95%+
  • Knowledge base cuts repeat queries 30%
  • Daily queue cleared to inbox zero
  • 10 years zero SLA misses

Tools I Use

IntercomZendeskGmailOutlookGoogle CalendarCalendly8x8DialpadReamazeSalesforceFreshdeskSlackExcelGoogle Sheets

Best Fit For

Customer SupportInbox & EmailCalendar & SchedulingData Entry

Skills

Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroCalendar managementMeeting coordinationTime-zone handlingSpreadsheet managementData cleanupList building

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Rate

8

Availability

40 hrs/week

Commission-free