JF
Joshua Marcon Fernandez
Customer support pro with Bookkeeping
Philippines·Asia/Manila·English
5+ years experience✓ Replies within 24hAsync-first
Who I Help
E-commerce brandsSaaS startupsOnline retailersDigital marketplacesSubscription services
Typical Outcomes
- ✓ Tickets resolved same-day
- ✓ Live chat under 60-second response
- ✓ Knowledge base expanded weekly
- ✓ 98% first-contact resolution
- ✓ Zero ticket backlog maintained
Tools I Use
IntercomZendeskHelp ScoutExcelGoogle SheetsAirtableWaveGmailOutlookSuperhumanCostApp
Best Fit For
Customer SupportData EntryBookkeepingInbox & Email
Skills
Ticket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingInvoicingExpense trackingReconciliationEmail triageDrafting repliesFollow-up sequencesInbox zeroSummit
Free · no credit cardAvg reply under a day
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Rate
$5–8/hr
Availability
40 hrs/week
Fee shown at checkout
Free · under 60s · no card · message after signup
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