JM

John Bernard Mendoza

Customer support pro with fast replies

Philippines·Asia/Manila·English
1+ years experience✓ Replies within 24hAsync-firstNDA-ready

Who I Help

E-commerce brandsSaaS startupsOnline coachesDigital agenciesSmall business ownersTech entrepreneurs

Typical Outcomes

  • ✓ Tickets resolved same-day
  • ✓ Live chats answered in under 1 min
  • ✓ Knowledge base expanded weekly
  • ✓ First-contact resolution boosted
  • ✓ Support backlog cleared daily

Tools I Use

GmailHubSpotSalesforcePipedriveOutlookSuperhumanIntercomZendeskHelp ScoutWordPressWebflowGitHubExcelGoogle SheetsAirtable

Best Fit For

Inbox & EmailCustomer SupportWeb DevelopmentData Entry

Skills

Spreadsheet managementData cleanupList buildingTicket handlingLive chatKnowledge base writingWordPress editsHTML/CSS tweaksBug fixesEmail triageDrafting repliesFollow-up sequencesInbox zeroCRM hygieneLead enrichmentCold outreach
Free · no credit cardAvg reply under a day

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Rate

$3-5/hr

Availability

40 hrs/week

Working hours

10pm-7am PHT

Fee shown at checkout

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