JM

joana meneses

Customer support pro with fast replies

Philippines·Asia/Manila·English
5+ years experience✓ Replies within 24hAsync-first

Who I Help

Busy executivesStartup foundersSales professionalsReal estate agentsMarketing consultantsSmall business owners

Typical Outcomes

  • ✓ Daily inbox zero achieved
  • ✓ Emails triaged and replied same-day
  • ✓ Follow-up sequences driving responses
  • ✓ 5+ hours/week reclaimed from email
  • ✓ Professional drafts sent within hours

Tools I Use

GmailOutlookSuperhumanGoogle CalendarCalendlyCal.comBufferHootsuiteMeta Business SuiteIntercomZendeskHelp ScoutNotionGoogle DocsGrammarlyHubSpotSalesforcePipedriveGoogleSheetsQuickBooksXeroWaveExcelGoogle SheetsAirtable

Best Fit For

Inbox & EmailCalendar & SchedulingSocial MediaCustomer SupportContent & WritingCRM & LeadsResearch & ReportingBookkeepingData Entry

Skills

Email triageDrafting repliesInbox zeroCalendar managementMeeting coordinationTime-zone handlingContent schedulingCommunity managementEngagementTicket handlingLive chatKnowledge base writingCopywritingBlog writingEditingSEO basicsCRM hygieneLead enrichmentCold outreachWeb researchCompetitor analysisReportingInvoicingExpense trackingReconciliationSpreadsheet managementData cleanupList building
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Rate

$12–18/hr

Availability

20 hrs/week

Commission-free

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