JB
Joan Blanco
Joan — Your virtual assistant ready to jump in
Philippines·Asia/Singapore·English
3+ years experience✓ Replies within 24hAsync-firstNDA-ready
Who I Help
E-commerce brandsSaaS startupsOnline retailersTech companiesDigital product sellersSubscription businessesHealthcare providersE-commerce entrepreneursMedical practice managers
Typical Outcomes
- ✓ Tickets resolved same-day
- ✓ Live chats closed in under 5 mins
- ✓ Knowledge base updated weekly
- ✓ 95% CSAT maintained
- ✓ Zero ticket backlog achieved
Tools I Use
IntercomZendeskHelp ScoutGoogle CalendarCalendlyCal.comExcelGoogle SheetsAirtableGmailOutlookSuperhumanAsanaClickUpTrelloNotionQuickBooksXeroWaveJira
Best Fit For
Customer SupportCalendar & SchedulingData EntryInbox & EmailProject CoordinationBookkeeping
Skills
Ticket handlingLive chatKnowledge base writingCalendar managementMeeting coordinationTime-zone handlingSpreadsheet managementData cleanupList buildingEmail triageDrafting repliesFollow-up sequencesInbox zeroTask trackingStatus updatesSprint planningInvoicingExpense trackingReconciliationHIPAA Compliance
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Rate
$8–12/hr
Availability
40 hrs/week
Fee shown at checkout
Free · under 60s · no card · message after signup
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