JIminah Keith Bernaldo

Profile: Virtual Assistant Reliable and resourceful Virtual Assistant with over six years of experience in customer service, account management, and technical troubleshooting across telecom, banking, consulting, and automotive industries. Skilled at supporting executives, entrepreneurs, and teams by managing schedules, handling communications, and ensuring smooth day-to-day operations. Known for strong communication, empathy, and adaptability, able to tailor approach to different personality types and maintain professionalism under pressure. Proficient in CRM and DMS systems, productivity tools (ClickUp, Notion), and remote work setups with reliable backup solutions. Key Highlights - Delivered consistent client support and retention strategies, ensuring high satisfaction and loyalty. - Expert in managing calendars, coordinating meetings, and streamlining workflows for busy professionals. - Skilled in technical troubleshooting and guiding clients through step-by-step processes remotely. - Experienced in handling aftersales support, account management, and multi-industry customer interactions. - Resourceful in maintaining reliability for remote work, using backup generator, pocket WiFi, and alternate locations to ensure uninterrupted service. Core Skills - Calendar & Task Management - Email & Communication Handling - CRM & Productivity Tools (ClickUp, Notion) - Customer Service & Client Retention - Technical Troubleshooting - Social Media & Online Presence Support - Adaptability Across Industries