JP

Jerry Jay Ponce

Customer support pro with fast replies

Philippines·Asia/Manila·English

Done-for-you · $49 flat

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6+ years experienceReplies within 24hAsync-firstNDA-ready

Who I Help

E-commerce brandsSaaS startupsOnline coachesDigital agenciesTech foundersSubscription businessesE-commerce entrepreneursSmall business ownersDigital marketersStartup founders

Typical Outcomes

  • Live chats resolved in under 60s
  • Tickets closed same-day
  • Knowledge base updated weekly
  • CSAT scores above 95%
  • Support volume scaled seamlessly

Tools I Use

IntercomZendeskHelp ScoutExcelGoogle SheetsAirtableGmailOutlookSuperhumangoogle workspace

How I Take Tasks

EmailSlackTeamsEHR/EMR

Best Fit For

Customer SupportData EntryInbox & Email

Skills

Ticket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingEmail triageDrafting repliesFollow-up sequencesInbox zero
Free · no credit cardAvg reply under a day

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  • No credit card to message
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Rate

$8–12/hr

Availability

20 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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