JP
Jerry Jay Ponce
Customer support pro with fast replies
Philippines·Asia/Manila·English
6+ years experience✓ Replies within 24hAsync-firstNDA-ready
Who I Help
E-commerce brandsSaaS startupsOnline coachesDigital agenciesTech foundersSubscription businessesE-commerce entrepreneursSmall business ownersDigital marketersStartup founders
Typical Outcomes
- ✓ Live chats resolved in under 60s
- ✓ Tickets closed same-day
- ✓ Knowledge base updated weekly
- ✓ CSAT scores above 95%
- ✓ Support volume scaled seamlessly
Tools I Use
IntercomZendeskHelp ScoutExcelGoogle SheetsAirtableGmailOutlookSuperhumangoogle workspace
How I Take Tasks
EmailSlackTeamsEHR/EMR
Best Fit For
Customer SupportData EntryInbox & Email
Skills
Ticket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingEmail triageDrafting repliesFollow-up sequencesInbox zero
Free · no credit cardAvg reply under a day
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Rate
$8–12/hr
Availability
20 hrs/week
Fee shown at checkout
Free · under 60s · no card · message after signup
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