Jasmine Sultan

I have over 8 years of experience in the BPO industry, specializing in customer support and quality assurance. In my previous role as a Quality Control Specialist, I evaluate calls, analyze performance trends, and provide actionable feedback that helps teams deliver better customer experiences. Before that, I worked as an Agent Mentor, where I coached new agents, set performance goals, and supported their development. I also have hands-on experience as a Customer Service Representative, handling inquiries, processing orders, and resolving issues across different accounts.