Ivy Jean Matais

I am a mathematics graduate majoring in research statistics, with strong analytical and data management skills. My professional experience includes working as a customer service representative in the healthcare industry, where I assisted members with insurance coverage, processed claims, scheduled appointments, and coordinated with medical providers. This role enhanced my ability to deliver empathetic, discreet, and clear communication to clients. I am proficient in Google Workspace, Microsoft Office, Slack, and Google Calendar for scheduling, reporting, and task management. I also have hands-on experience with WellSky for care coordination, RingCentral for calls and virtual meetings, and Trello for project tracking. I am adaptable and eager to learn new tools to better serve clients. Dependable | Adaptive | Dedicated | Collaborative | Growth-Oriented