Glaiza Retome

Customer support expert in live chat, ticket handling & knowledge base writing with 13 years of experience

Philippines·Asia/Manila·English, Tagalog

Profile Complete

90%

13+ years experienceWithin 24h responseAsync-first

Who I Help

AmazonOnline delivery serviceOnline transporation serviceLegal websitesNon-legal websitesMedical websitesFood delivery service

Typical Outcomes

✓ Inbox zero maintained
✓ chat queues handled
✓ Inbound calls handled

Tools I Use

GmailOutlookSuperhumanGoogle CalendarCalendlyCal.comIntercomZendeskHelp ScoutExcelGoogle SheetsAirtableSalesforce

Best Fit For

Inbox & EmailCalendar & SchedulingCustomer SupportData Entry

Skills

Email triageDrafting repliesFollow-up sequencesInbox zeroCalendar managementMeeting coordinationTime-zone handlingTicket handlingLive chatKnowledge base writingSpreadsheet managementData cleanupList buildingcustomer serviceemail support

Rate

$7-$10/hr

Availability

40 hrs/week

Commission-free