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Galal Awad
Email and all-day customer service
Egypt·Africa/Cairo·English /والعربيه
1+ years experience✓ Same-day repliesAsync-firstNDA-ready2FA-ready
Who I Help
SaaS support teamsOnline course creatorsDigital product sellersSubscription businessesStartup customer teams
Typical Outcomes
- ✓ Same-day ticket resolution
- ✓ Weekly knowledge base updates
- ✓ Under 4-hour query resolution
- ✓ توفير وقت كافي كل أسبوع ومتاح طوال اليوم
Tools I Use
IntercomZendeskHelp ScoutNotionGoogle DocsGrammarlyGmailOutlookSuperhumanHubSpotSalesforcePipedriveAsanaClickUpTrelloExcelGoogle SheetsAirtableBufferHootsuiteMeta Business SuiteQuickBooksXeroWaveGoogleSheetsCanvaFigmaPhotoshopWordPress
How I Take Tasks
Email
Best Fit For
Customer SupportContent & WritingInbox & EmailCRM & LeadsProject CoordinationData EntrySocial MediaBookkeepingResearch & ReportingDesignWeb DevelopmentCalendar & Scheduling
Skills
Ticket handlingKnowledge base writingCopywritingBlog writingEditingSEO basicsEmail triageكتابة قواعد المعرفة وفرذزالبريد الاكترونيهVR EmailCRM hygieneLead enrichmentCold outreachTask trackingStatus updatesSprint planningSpreadsheet managementData cleanupList buildingContent schedulingCommunity managementEngagementInvoicingExpense trackingReconciliationWeb researchCompetitor analysisReportingSlide designSocial graphicsLight branding
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Rate
$12–18/hr
Availability
30 hrs/week
Working hours
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Minimum
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