DR

Dwi Rachmadhani

Customer support pro with fast replies

Indonesia·Asia/Jakarta·English

Done-for-you · $49 flat

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0+ years experience✓ Same-day repliesAsync-first

Who I Help

E-commerce store ownersSaaS support teamsOnline coaching businessesDigital product sellersRetail brand managers

Typical Outcomes

  • ✓ Tickets closed same-day
  • ✓ Live chat CSAT 95%+
  • ✓ KB articles published weekly
  • ✓ First response under 1hr
  • ✓ Support backlog eliminated

Tools I Use

ZendeskGmailOutlookExcelGoogle SheetsGoogle Calendar

Best Fit For

Customer SupportInbox & EmailData Entry

Skills

Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroSpreadsheet managementData cleanupList buildingCalendar managementMeeting coordinationTime-zone handling
Free · no credit cardAvg reply under a day

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Rate

$8–12/hr

Availability

20 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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