DF

Dianne Fitzwater

Dianne | Virtual Assistant | Customer Support & Administrative Assistance

United States·America/Chicago·English

Done-for-you · $49 flat

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0+ years experience✓ Replies within 24hAsync-first

Who I Help

SaaS startupsE-commerce storesOnline course creatorsTech support teamsSubscription brandsDigital product sellers

Typical Outcomes

  • ✓ Same-day ticket resolution
  • ✓ Live chat under 60s
  • ✓ Knowledge base always current
  • ✓ 95%+ CSAT maintained
  • ✓ Zero backlog achieved

Tools I Use

IntercomZendeskHelp ScoutGmailOutlookSuperhumanExcelGoogle SheetsAirtableGoogleNotionSheetsHubSpotSalesforcePipedrive

Best Fit For

Customer SupportInbox & EmailData EntryResearch & ReportingCRM & Leads

Skills

Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroSpreadsheet managementData cleanupList buildingWeb researchCompetitor analysisReportingCRM hygieneLead enrichmentCold outreach
Free · no credit cardAvg reply under a day

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Rate

$15–25/hr

Availability

20 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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