Pamela Raña

Customer service professional with 12 years of experience delivering reliable, efficient, and stress-free support.

Philippines·Asia/Manila·English, Tagalog

Profile Complete

90%

12+ years experienceWithin 24h responseAsync-first

Who I Help

Coaches & ConsultantsReal Estate AgentsHealthcare ProvidersE-commerce BrandsSmall Business Owners

Typical Outcomes

✓ Faster client onboarding
✓ Higher lead conversion
✓ Improved customer satisfaction
✓ Streamlined scheduling
✓ Reduced admin stress

Tools I Use

GmailOutlookGoogle CalendarCalendlyIntercomZendeskExcelGoogle SheetsHubSpotSalesforceCRM Platforms (Lead TrackingPipeline Management)GoHighLevelMicrosoft Office (ExcelWord)Email & Chat Support SystemsZoom / Google MeetVoIP / Softphone Systems

Best Fit For

Inbox & EmailCalendar & SchedulingCustomer SupportData EntryCRM & LeadsSocial Media

Skills

Time-zone handlingTicket handlingLive chatCold outreachContent schedulingEngagementPatient Intake & Client OnboardingAppointment Scheduling & Calendar ManagementInbound & Outbound Call HandlingLead Qualification & ScreeningCustomer Support (PhoneEmailChat)CRM & Data Entry ManagementClient Relationship ManagementEmpathy & Active ListeningProblem Solving & Issue ResolutionFinancial Conversation Handling (basic / client-facing)Confidential Data Handling & AccuracyTime Management & MultitaskingCross-functional Coordination

Rate

$6-9/hr

Availability

40 hrs/week

Commission-free