PR
Pamela Raña
Customer service professional with 12 years of experience delivering reliable, efficient, and stress-free support.
Philippines·Asia/Manila·English, Tagalog
12+ years experience✓ Replies within 24hAsync-first✓ Usually replies
Who I Help
Coaches & ConsultantsReal Estate AgentsHealthcare ProvidersE-commerce BrandsSmall Business Owners
Typical Outcomes
- ✓ Faster client onboarding
- ✓ Higher lead conversion
- ✓ Improved customer satisfaction
- ✓ Streamlined scheduling
- ✓ Reduced admin stress
Tools I Use
GmailOutlookGoogle CalendarCalendlyIntercomZendeskExcelGoogle SheetsHubSpotSalesforceCRM Platforms (Lead TrackingPipeline Management)GoHighLevelMicrosoft Office (ExcelWord)Email & Chat Support SystemsZoom / Google MeetVoIP / Softphone Systems
Best Fit For
Inbox & EmailCalendar & SchedulingCustomer SupportData EntryCRM & LeadsSocial Media
Skills
Time-zone handlingTicket handlingLive chatCold outreachContent schedulingEngagementPatient Intake & Client OnboardingAppointment Scheduling & Calendar ManagementInbound & Outbound Call HandlingLead Qualification & ScreeningCustomer Support (PhoneEmailChat)CRM & Data Entry ManagementClient Relationship ManagementEmpathy & Active ListeningProblem Solving & Issue ResolutionFinancial Conversation Handling (basic / client-facing)Confidential Data Handling & AccuracyTime Management & MultitaskingCross-functional Coordination
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Rate
$6-9/hr
Availability
40 hrs/week
Commission-free
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