JP
Joebany Dela Pena
8+ Yrs Customer Service Pro | Market Research Insights | Boost CSAT, Retention & Response Times
Philippines·Asia/Manila·English and Filipino
Profile Complete
90%
8+ years experienceWithin 24h responseAsync-firstNDA-ready2FA-ready
Who I Help
Overwhelmed Founders & Small Business OwnersE-commerce & Service-Based BrandsGrowth-Focused Marketing TeamsContent Creators & Agencies
Typical Outcomes
- ✓ higher customer retention and brand loyalty
- ✓ operational clarity and faster response times
- ✓ Seamless Communication
- ✓ Actionable Insights
- ✓ A fully managed inbox and support channel
- ✓ CSAT/NPS Growth
- ✓ Proactive Support
Tools I Use
ZendeskhelpdeskHelp scoutsalesforceHubspot
How I Take Tasks
EmailSlack
Best Fit For
Inbox & EmailCustomer SupportData EntryResearch & ReportingProject Coordination
Skills
Customer serviceData EntryResearch and reporting
Rate
$10-$20
Availability
40 hrs/week
Working hours
9am-5pm PHT
Minimum
20 hrs/week
Commission-free