JP

Joebany Dela Pena

8+ Yrs Customer Service Pro | Market Research Insights | Boost CSAT, Retention & Response Times

Philippines·Asia/Manila·English and Filipino
8+ years experience✓ Replies within 24hAsync-firstNDA-ready2FA-ready

Who I Help

Overwhelmed Founders & Small Business OwnersE-commerce & Service-Based BrandsGrowth-Focused Marketing TeamsContent Creators & Agencies

Typical Outcomes

  • ✓ higher customer retention and brand loyalty
  • ✓ operational clarity and faster response times
  • ✓ Seamless Communication
  • ✓ Actionable Insights
  • ✓ A fully managed inbox and support channel
  • ✓ CSAT/NPS Growth
  • ✓ Proactive Support

Tools I Use

ZendeskhelpdeskHelp scoutsalesforceHubspot

How I Take Tasks

EmailSlack

Best Fit For

Inbox & EmailCustomer SupportData EntryResearch & ReportingProject Coordination

Skills

Customer serviceData EntryResearch and reporting
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Rate

$10-$20

Availability

40 hrs/week

Working hours

9am-5pm PHT

Minimum

20 hrs/week

Fee shown at checkout

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