CF
Cervanne Nicole Franco
Customer support pro with fast replies
Philippines·Asia/Manila·English
1+ years experience✓ Replies within 24hAsync-first
Who I Help
E-commerce store ownersSaaS startupsOnline coachesDigital product sellersSmall business teamsCustomer support leads
Typical Outcomes
- ✓ Tickets resolved same-day
- ✓ Live chat under 60s response
- ✓ KB updated weekly
- ✓ 90% first-contact resolutions
- ✓ Zero backlog at EOD
Tools I Use
IntercomZendeskHelp ScoutGmailOutlookSuperhumanGoogle CalendarCalendlyCal.comAsanaClickUpTrelloNotionBufferHootsuiteMeta Business Suite
Best Fit For
Customer SupportInbox & EmailCalendar & SchedulingProject CoordinationSocial Media
Skills
Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroCalendar managementMeeting coordinationTime-zone handlingTask trackingStatus updatesSprint planningContent schedulingCommunity managementEngagement
Free · no credit cardAvg reply under a day
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Rate
$12–18/hr
Availability
30 hrs/week
Working hours
5pm-10pm
Fee shown at checkout
Free · under 60s · no card · message after signup
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