CF

Cervanne Nicole Franco

Customer support pro with fast replies

Philippines·Asia/Manila·English

Done-for-you · $49 flat

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1+ years experience✓ Replies within 24hAsync-first

Who I Help

E-commerce store ownersSaaS startupsOnline coachesDigital product sellersSmall business teamsCustomer support leads

Typical Outcomes

  • ✓ Tickets resolved same-day
  • ✓ Live chat under 60s response
  • ✓ KB updated weekly
  • ✓ 90% first-contact resolutions
  • ✓ Zero backlog at EOD

Tools I Use

IntercomZendeskHelp ScoutGmailOutlookSuperhumanGoogle CalendarCalendlyCal.comAsanaClickUpTrelloNotionBufferHootsuiteMeta Business Suite

Best Fit For

Customer SupportInbox & EmailCalendar & SchedulingProject CoordinationSocial Media

Skills

Ticket handlingLive chatKnowledge base writingEmail triageDrafting repliesFollow-up sequencesInbox zeroCalendar managementMeeting coordinationTime-zone handlingTask trackingStatus updatesSprint planningContent schedulingCommunity managementEngagement
Free · no credit cardAvg reply under a day

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Rate

$12–18/hr

Availability

30 hrs/week

Working hours

5pm-10pm

Commission-free

Free · under 60s · no card · message after signup

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