Castino ly

I am a dedicated and detail-oriented Virtual Assistant with a strong ability to manage administrative tasks efficiently and professionally.

Philippines·Asia/Manila

3+ years experienceWithin 24h responseAsync-firstNDA-ready

Who I Help

E-commerce store ownersSaaS startupsOnline course creatorsDigital agenciesSubscription businessesTech support teams

Typical Outcomes

✓ Same-day ticket resolution
✓ Live chat satisfaction 95%+
✓ Knowledge base updated weekly
✓ Response time under 1hr
✓ Support backlog eliminated

Tools I Use

IntercomZendeskHelp ScoutGoogle CalendarCalendlyCal.comExcelGoogle SheetsAirtableAsanaClickUpTrelloNotionBufferHootsuiteMeta Business Suite

How I Take Tasks

Best Fit For

Customer SupportCalendar & SchedulingProject CoordinationData EntrySocial MediaInbox & Email

Skills

Ticket handlingLive chatKnowledge base writingCalendar managementMeeting coordinationTime-zone handlingSpreadsheet managementData cleanupList buildingTask trackingStatus updatesSprint planningContent schedulingCommunity managementEngagement

Rate

$3-5/hr

Availability

25 hrs/week

Minimum

25-30hrs/month

Commission-free