CV

Carmela Villanueva

Medical VA & Customer Support Specialist providing reliable, patient-focused support

Philippines·America/New_York·English

Done-for-you · $49 flat

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11+ years experience✓ Same-day repliesAsync-firstNDA-ready2FA-ready

Who I Help

Healthcare Providers & Medical PracticesSmall BusinessesService-Based BusinessesInsurance Companies & AgenciesRemote Teams & Online Businesses

Typical Outcomes

  • ✓ Faster response to customer and patient inquiries
  • ✓ Accurate appointment scheduling and follow-ups
  • ✓ Reduced administrative workload
  • ✓ Reliable inbound and outbound customer support
  • ✓ Accurate insurance and eligibility verification
  • ✓ Consistent follow-up with leads and customers

Tools I Use

CRM SystemsGoogle WorkspaceMicrosoft OfficeSlackZoomMicrosoft TeamsGmailOutlookSuperhumanBufferHootsuiteMeta Business SuiteGoogle CalendarCalendlyCal.comExcelGoogle SheetsAirtableIntercomZendeskHelp ScoutHubSpotSalesforcePipedriveCanvaFigmaPhotoshop

How I Take Tasks

EMAIL

Best Fit For

Inbox & EmailSocial MediaCalendar & SchedulingData EntryCustomer SupportCRM & LeadsDesign

Skills

Patient Intake & CoordinationAppointment SchedulingCalendar ManagementInbound & Outbound Phone SupportEmail & Chat SupportInsurance Eligibility & Benefits VerificationMedical Records & DocumentationCRM & Database ManagementInsurance Portal NavigationData Entry & Record MaintenanceFollow-Up & Appointment ConfirmationGoogle WorkspaceMicrosoft OfficeSlackZoom & MS TeamsEmail triageDrafting repliesFollow-up sequencesInbox zeroContent schedulingCommunity managementEngagementCalendar managementMeeting coordinationTime-zone handlingSpreadsheet managementData cleanupList buildingTicket handlingLive chat
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Rate

$6

Availability

40 hrs/week

Commission-free

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