Carmela Dawn Cunanan

Carmela Dawn Cunanan - E-commerce customer support

Philippines·Asia/Manila·English

Done-for-you · $49 flat

Get 3 ranked VAs matched to your work

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9+ years experience✓ Replies within 24hAsync-first

Who I Help

E-commerce brandsSaaS startupsOnline retailersSubscription businesses

Typical Outcomes

✓ Tickets resolved same day
✓ First response under 1 hour
✓ Self-service articles cutting tickets 30%
✓ Inbox zero maintained daily
✓ Tickets resolved same-day
✓ Lists built and verified
✓ Tickets resolved under 4 hrs

Tools I Use

ZendeskGoogle SheetsAirtableGmailOutlookGoogleNotionSheetsgorgiasLoop ReturnsRedoShopifyRecharge

How I Take Tasks

EmailSlackClickup

Best Fit For

Data EntryCustomer SupportInbox & EmailResearch & Reporting

Skills

Spreadsheet managementData cleanupList buildingFollow-up sequencesInbox zeroTicket handlingLive chatKnowledge base writingEmail triageDrafting repliesWeb researchCompetitor analysisReportingExcel

Free · no credit cardAvg reply under a day

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Rate

$8–12/hr

Availability

40 hrs/week

Commission-free

Free · under 60s · no card · message after signup

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