AdminVA.Atena

Client Support Specialist | Bridging the Gap Between Complex Property Inquiries and Seamless Administrative Solutions

Philippines·CST/ EST·English, Filipino·Website

Profile Complete

90%

1+ years experienceSame day responseCalls OKNDA-ready2FA-ready

Who I Help

Property ManagersSmall Business OwnersReal Estate Investors and Homeowners Association (HOA) Board

Typical Outcomes

✓ 10+ hrs/wk saved through administrative efficiency
✓ Streamlined Case Management and ticket resolution
✓ Inbound/Outbound Call Support for US clients
✓ Accurate CRM Documentation and data integrity
✓ 99% Response Rate on tenant and homeowner inquiries and Professional Escalation Handling to ensure

Tools I Use

SlackMicrosoft TeamsGoogle Workspace (DocsSheetsDrive)SalesforceC3and Vonage

How I Take Tasks

EmailTeamsSlackWhatsApp and CRM/Ticketing Systems

Best Fit For

CRM & LeadsInbox & EmailCalendar & SchedulingProject CoordinationResearch & ReportingCustomer SupportData Entry

Skills

HOA & Property Management SupportInbound & Outbound Call HandlingCRM & Data ManagementCase & Escalation ManagementMulti-System ProficiencyService Request CoordinationDocument & Resource ManagementProblem-Solving & Critical Thinking and Billing & Account Su

Rate

$6-$7

Availability

40 hrs/week

Working hours

Flexible

Commission-free