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AB

Ankit Barfa

Customer Support & Operations VA | 5+ Yrs CRM Triage, Inbox Zero & Dispute Resolution

India·Asia/Kolkata·English
5+ years experience✓ Same-day repliesAsync-firstNDA-ready2FA-ready

Who I Help

Busy executivesStartup foundersSmall business ownersFreelance consultants

Typical Outcomes

  • ✓ Maintained daily inbox zero across 40+ daily tickets
  • ✓ Saved 10+ hours per week for founders on back-office ops
  • ✓ Reduced recurring onboarding errors by 28% via SOPs
  • ✓ Sustained 90%+ CSAT and 85%+ First-Contact Resolution
  • ✓ Audited 440+ dispute files with 98.5% data accuracy

Tools I Use

GmailOutlookGoogle CalendarCalendlyBufferMeta Business SuiteExcelGoogle SheetsGoogle DocsGrammarlyIntercomZendeskHubSpotSalesforceGoogleSheetsWordPressWebflowGitHubQuickBooksXeroWaveSOP Authoring

How I Take Tasks

SlackTrelloAsanaNotionEmail forwardLoom

Best Fit For

Inbox & EmailData EntryCustomer SupportCRM & Leads

Skills

Email triageDrafting repliesFollow-up sequencesInbox zeroCalendar managementMeeting coordinationTime-zone handlingContent schedulingCommunity managementEngagementSpreadsheet managementData cleanupList buildingBlog writingEditingTicket handlingLive chatKnowledge base writingCRM hygieneLead enrichmentCold outreachWeb researchCompetitor analysisReportingInvoicingExpense trackingReconciliationticket handlingDispute Reconciliation
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Rate

$15–25/hr

Availability

40 hrs/week

Working hours

Flexible 40 hrs/week (Overlaps US EST/PST & UK working hours

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