# Hire an Ecommerce VA
> Delegate order support, returns, catalog updates, and Shopify admin to an ecommerce-focused VA. Orca profiles show support and operations experience with transparent hourly rates — no agency markup.
Canonical URL: https://www.orcarw.com/hire-ecommerce-va
## Highlights
- Shopify, WooCommerce, and marketplace support
- Order tracking, returns, and customer replies
- Product catalog and inventory updates
- Message any VA free before you commit
## Common tasks
- Customer order and shipping inquiries
- Returns, refunds, and exchange processing
- Shopify product and collection updates
- Review responses and FAQ maintenance
**Rates:** Typical ecommerce virtual assistant rates: $12–$28/hr · No Orca commission
## FAQs
### What can an ecommerce VA handle?
Most ecommerce VAs manage customer inquiries, order status lookups, returns processing, product catalog updates, and basic Shopify or WooCommerce admin — freeing founders from inbox firefighting.
### How much does an ecommerce VA cost?
Ecommerce support VAs on Orca typically charge $12–$28/hour depending on order volume, platforms, and timezone coverage. Rates are listed on every profile.
### Do they know Shopify?
Many VAs list Shopify, Gorgias, Zendesk, or Recharge experience. Filter by customer support skill and confirm platform familiarity in your first message.
### How do I start?
Browse customer-support VAs on Orca, send a brief with weekly order volume, and run a $30 trial on inbox or returns handling before a weekly retainer.