# Hire a Customer Support VA
> Scale first-line support without hiring a full in-house team. Orca VAs handle live chat, helpdesk tickets, FAQ updates, and order status lookups with tools like Zendesk, Intercom, and Freshdesk.
Canonical URL: https://www.orcarw.com/hire-customer-support-va
## Highlights
- Helpdesk and live chat experience
- English and multilingual support options
- Rates visible before you message
- Zero Orca commission on VA earnings
## Common tasks
- Tier-1 ticket responses and triage
- Live chat and email support
- FAQ and macro documentation
- Order and subscription status lookups
**Rates:** Typical customer support virtual assistant rates: $10–$25/hr · No Orca commission
## FAQs
### Can a VA use our helpdesk?
Most support VAs are comfortable with Zendesk, Intercom, Freshdesk, Gorgias, or HubSpot. Check tool skills on profiles before messaging.
### How much does a support VA cost?
Customer support VAs on Orca typically charge $10–$25/hour depending on hours, channels, and complexity. Rates are listed on every profile.
### Can they work in our timezone?
Yes. Filter by availability and language, then confirm coverage hours in your first structured inquiry.
### How is this different from a BPO?
You hire one dedicated assistant who learns your product and tone — not a rotating call-center queue. No agency management fee on Orca.